• Our return policy is 30 days. The product cannot be worn outdoors or washed and must
  have the origina tags/packaging in new condition.
• Boots can be worn indoors, they cannot be worn outside at all, must have the tags and box
  in original new condition. DO NOT put the return label on the boot box, it will not be accepted.
• We DO NOT accept under garments for any reason as a return.
• Archery items are not returnable.

You have 30 days from receiving the item to return it for a
refund. Unless there was an error in your shipment or the item is defective, you will be responsible for the shipping costs related to a return. In the event of a defective product or mis-ship, please contact us by phone (479-408-1747) or e-mail (jbatson@jootti.com) so we can send you a return label. If there is a circumstance where product is returned to us outside of these boundaries, we may send it back or issue a gift card for the cost of the product returned.

If you're looking to exchange for a different size, you can order the new size you desire directly off of our site, taking advantage of our fast and free shipping. You can then set up or request an RMA for the old item, send it back to us and we will provide a refund.

Pre-Shipment status means that the label has not been scanned yet by the carrier.Typically this first scan happens within 24 business day hours, so please allow for enough time to pass. Once it is scanned, updated tracking and package location details will appear. If the package remains in Pre Shipment status for 10 days, please give us a call and we can file a claim on your behalf.