FAQs

FAQ – Jootti Outdoor

Ordering and Payments

  1. How do I place an order?
    Simply browse our products, add items to your cart, and proceed to checkout. Follow the prompts to complete your order.

  2. What payment methods do you accept?
    We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.

Shipping and Delivery

  1. What are your shipping options?
    We offer standard and expedited shipping options. Shipping rates and delivery times vary based on your location.

  2. How long will it take to receive my order?
    Orders typically ship within 1-2 business days. Standard shipping usually takes 3-5 business days, while expedited shipping may arrive in 1-2 business days.

Returns and Exchanges

  1. What is your return policy?
    Request an RMA within 30 business days of receipt. Jootti’s Refund Policy controls all eligibility, condition requirements, exclusions, restocking fees, exchanges, and refunds. For a customer-choice return without eligible Redo Return Coverage, the customer pays the return label; Jootti provides the label for a Jootti order or fulfillment error; and Redo covers the label for an eligible return when Redo Return Coverage was purchased at checkout.

Product Information

  1. Do you offer warranty on your products?
    Yes, many of our products come with manufacturer warranties. Please check the individual product pages or contact us for specific details.

Shipping

Request an RMA within 30 business days of receipt. Jootti’s Refund Policy controls all eligibility, condition requirements, exclusions, restocking fees, exchanges, and refunds: https://jootti.com/policies/refund-policy

For a customer-choice return without eligible Redo Return Coverage, the customer is responsible for return shipping. Jootti provides the label for a Jootti order or fulfillment error, and eligible Redo Return Coverage covers the label when purchased at checkout. Redo coverage does not change the Refund Policy’s terms.

PRODUCT

We try to work with the best manufacturers in the business. If,
within the first 30 days after receiving your item, there is a defective product or it breaks, set up an RMA to get the defective product sent back to us. We will then look at the product to determine the defect and either replace, repair or refund any damaged product.

Package Protection, where offered at checkout, is a separate optional Redo benefit. Its checkout terms are separate from Jootti’s Refund Policy and from Redo Return Coverage. Return eligibility, restocking fees, exclusions, and return-label coverage are governed by the Refund Policy: https://jootti.com/policies/refund-policy

Please notify us immediately by e-mail at jbatson@jootti.com
or by phone at 479-408-1747 in order to cancel an order. If your order has shipped before you contact us, you'll need to follow the Return Policy. Once an order has shipped, it cannot be canceled.

Finally, if you have any questions or if something isn't working
out correctly with your return, please feel free to drop us an email (jbatson@jootti.com) and we'll be happy to answer any questions you have.

return

We recommend reaching out to the manufacturer. They usually have an extended warranty beyond this time for the product and can typically get you taken care of with a repair or replacement.

If the item is returned to us because of an undeliverable address, we will need to obtain an updated address from you.

The returns team will attempt only once to re-ship the order. If the order returns a second time we will issue a refund for the price of the item but not the shipping cost. 

Pre-Shipment status means that the label has not been scanned yet by the carrier.
Typically this first scan happens within 24 business day hours, so please allow for enough time to pass. Once it is scanned, updated tracking and package location details will appear. If the package remains in Pre Shipment status for 10 days, please give us a call and we can file a claim on your behalf. 

order

Please allow for enough time to pass for your order to ship.

Expedited orders placed before 2PM MT will ship out same day M-F. Free Economy shipping typically ships out in 1 business day, but that time can increase during peak seasons.

Once our warehouse has picked and shipping your order, you should immediately receive a shipping confirmation email with the tracking information.

If you don't see the shipping email in your inbox, it is possible that you entered the email address incorrectly when the order was placed, or for less common email providers it can sometimes land in your SPAM/JUNK folder

If you still can't locate the shipping confirmaiton email, please contact us and we can resend the information.

By choosing Free Economy shipping, you're allowing our system to choose the cheapest method to ship your order. This can range from FedEx Smartpost which typically takes 7-10 business days, to FedEx Ground or USPS Priority Mail which will
be faster. We do not know the shipping method before the order is placed, but usually larger packages and more expensive orders will ship out with the better shipping type.

This is called a pre-authorization charge. It is a PENDING charge that gets shown on thecustomers statement but does NOT pull any funds. It is used to confirm that the customer has sufficient funds in the account. It will remain in a "Pending" status with your bank and then fall off the statement typically within a few days.

If you have a double charge and both have "Settled", give us a call and we will look into it.   

To cancel an order, please reach out to our Customer Service department. They can be reached by phone Monday through Friday 9 A.M. to 6 P.M. Mountain Standard Time. Or by email at jbatson@jootti.com

Typically once a refund has been issued it can take up to 48 hrs before you see the funds in your account.