Store Policy

Jootti Store Policy

At Jootti, we are dedicated to providing our customers with a transparent and comprehensive set of store policies. This helps ensure a seamless and satisfying shopping experience. Below, you’ll find detailed information about our returns policy, customer service, accessibility commitment, data privacy, secure transaction practices, order fulfillment, export restrictions, and pricing accuracy.

Returns

Jootti’s Refund Policy is the sole source of truth for return eligibility, the 30-business-day RMA window, condition requirements, exclusions, restocking fees, exchanges, and refunds.

For customer-choice returns without eligible Redo Return Coverage, the customer is responsible for return shipping. Jootti provides the label for Jootti order or fulfillment errors. If eligible Redo Return Coverage was purchased at checkout, Redo covers the return-shipping label. Redo coverage does not change the Refund Policy’s eligibility, condition, fee, or exclusion rules.

Package Protection

Package Protection, where offered at checkout, is a separate optional Redo benefit. Its checkout terms are separate from Jootti’s Refund Policy and from Redo Return Coverage.