Store Policy
Jootti Store Policy
At Jootti, we are dedicated to providing our customers with a transparent and comprehensive set of store policies. This helps ensure a seamless and satisfying shopping experience. Below, you’ll find detailed information about our returns policy, customer service, accessibility commitment, data privacy, secure transaction practices, order fulfillment, export restrictions, and pricing accuracy.
Returns Policy
If you are not completely satisfied with your purchase, you have 30 days after receiving your item to request a return. To qualify, items must be unopened and in their original packaging, with all accessories, manuals, and documentation included, along with your receipt or proof of purchase.
To start a return, visit our returns portal HERE, enter your order number and email, and select the item(s) you'd like to send back. If your return is accepted, we'll send you a shipping label and instructions on where to send your package. Once approved, your item must be returned within 30 days. Items sent back without first requesting a return through the portal will not be accepted.
Approved returns may be exchanged, refunded to your original payment method, or issued as store credit.
Please Note:
- A 15% open box fee, plus a 25% restocking fee (total 40%), applies to products that are opened or appear used or damaged.
- Non-returnable items include:
- Special orders or custom-configured products.
- Products sold “as is,” “used,” or those that have been installed or used after receipt. All archery products are sold “as is” and cannot be returned.
- Illumination devices, electronic sights, optics, and night vision equipment.
- Clearance items or discounted products are final sale.
- Clothing items with removed tags.
Return Shipping Recommendations: If you opted into Checkout+, your return label is covered and you will receive it via email after submitting a return request. If you did not opt in, you are responsible for return shipping costs, as well as any shipping charges incurred for refused shipments.
Package Protection
Package Protection is an optional add-on available at checkout. If your package is lost, stolen, or damaged in transit, you can submit a claim through the Claims Portal, and upon approval, receive a same-item replacement at no extra cost.
Package Protection must be selected at checkout, by opting into Checkout+, and cannot be added to an order after it has been placed. Package Protection cannot be cancelled or refunded after purchase and will not be included in store credit or refund amounts. Package Protection applies to issues that occur while your order is in transit to you. It does not cover the cost of return shipping. Package Protection is available on orders shipped within the United States.
Customer Service
For any questions or issues with your order, the checkout process, or order status, contact our customer service team at 479-408-1747 or email jbatson@jootti.com.
ADA Accessibility Statement
Jootti is committed to ensuring the accessibility and usability of our website, jootti.com, for all users, including individuals with disabilities. We adhere to the relevant portions of the World Wide Web Consortium's Web Content Accessibility Guidelines (WCAG) as our primary standard for accessibility, with other standards applied as needed to comply with the Americans with Disabilities Act (ADA).
Ongoing Efforts: Our dedication to accessibility is continuous. We regularly review and update our website, incorporating user feedback to improve the user experience.
Need Assistance? If you encounter any accessibility issues or have questions regarding specific pages on our website, please contact us at jbatson@jootti.com or call 479-408-1747. Please specify the page in question and describe the issue so we can address it promptly.
Legal Notice: By using this website and our services, you agree that all matters related to your access or use of our website, including any disputes, will be governed by the laws of the United States and the state of Arkansas. You consent to the exclusive jurisdiction of the state and federal courts located in Arkansas and waive any objections to such jurisdiction or venue.
Consumer Data Privacy
We respect your privacy and are committed to protecting your information. During the checkout process, we collect billing, shipping, and contact details necessary for order processing and delivery. Your data will not be shared with third parties unrelated to your transaction and will not be used for unsolicited communication.
Payment Security: Credit card information is sent directly to our payment provider via a secure SSL-encrypted connection and is not recorded or stored by Jootti.
Secure Transmission
All information collected during the checkout process is transmitted through industry-standard Secure Sockets Layer (SSL) with 128-bit encryption to ensure data security.
Order Fulfillment
We aim to ship all domestic orders within 1 business day using UPS, FedEx, or USPS. Tracking numbers will be provided for shipments. International orders are shipped within 3-10 business days using DHL or UPS.
Export Policy and Restrictions
Jootti complies with all U.S. export control laws and regulations. Certain products may require export licensing. By purchasing restricted items, you agree to comply with applicable laws and certify that you meet the criteria set by ITAR and EAR regulations.
Online Price and Description Accuracy
While we strive for accuracy, occasional errors in product descriptions or pricing may occur. We reserve the right to correct these errors and cancel any orders affected by them. If an incorrect item is shipped, return it unopened for a full refund.
Discrepancy Resolution: By placing an order, you agree that Jootti is the final arbiter of any discrepancies in the online catalog.
RMA request send to orders@jootti.com