Refund policy

If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 30 business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund, less 25% restocking fee, based on your original method of payment. The product must be returned within 30 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product. A 15% open box fee in addition to the 25% restocking fee (totaling 40%) will be assessed on any sealed product that is opened or removed from its original packaging.

Please note that we do not permit the return of the following products:
1. Special orders and products that are custom configured to your specifications.
2. Products sold "as is" or "used" or that have been installed or used after receipt.
3. llumination devices, electronic sights, optics and night vision equipment.

4. Crossbow or Compound bows

Return Shipping and Redo Return Coverage

Return-shipping responsibility depends on the reason for the return and whether eligible Redo Return Coverage was purchased at checkout.

If a return is required because of a Jootti order or fulfillment error, Jootti provides the return-shipping label unless eligible Redo Return Coverage was purchased, in which case Redo covers the label. For customer-choice returns without eligible Redo Return Coverage, the customer is responsible for return shipping. For eligible returns where Redo Return Coverage was purchased, Redo covers the return-shipping label.

Redo Return Coverage does not waive or modify Jootti’s return eligibility, return timelines, RMA requirement, condition requirements, restocking fees, exclusions, refund method, or any other term of this Refund Policy.