Request an RMA within 30 business days of receipt. See Jootti’s Refund Policy for all eligibility, condition, exclusion, restocking-fee, exchange, and refund terms: https://jootti.com/policies/refund-policy

For customer-choice returns without eligible Redo Return Coverage, the customer is responsible for return shipping. Jootti provides the label for a Jootti order or fulfillment error, and eligible Redo Return Coverage covers the label when purchased at checkout. Redo coverage does not change the Refund Policy’s terms.

Pre-Shipment status means that the label has not been scanned yet by the carrier.Typically this first scan happens within 24 business day hours, so please allow for enough time to pass. Once it is scanned, updated tracking and package location details will appear. If the package remains in Pre Shipment status for 10 days, please give us a call and we can file a claim on your behalf.