- Our return policy is 30 days. The product cannot be worn outdoors or washed and must have the original tags/packaging in new condition.
- Boots can be worn indoors, they cannot be worn outside at all, must have the tags and box in original new condition. DO NOT put the return label on the boot box, it will not be accepted.
- We DO NOT accept under garments for any reason as a return.
- Archery items are not returnable.
You have 30 days from receiving the item to return it for a refund. Unless there was an error in your shipment or the item is defective, you will be responsible for the shipping costs related to a return. In the event of a defective product or mis-ship, please contact us by phone (479-408-1747) or e-mail (firstname.lastname@example.org) so we can send you a return label. If there is a circumstance where product is returned to us outside of these boundaries, we may send it back or issue a gift card for the cost of the product returned.
When getting your item ready to ship back to jootti.com, please:
--Be sure that your item includes the original tags and/or packaging. If we do not receive the box undamaged or items with the original tags, we will not be able refund your return.
--For boots and shoes, return boxes in another shipping box or wrapped so that the shipping labels are not affixed straight to the shoebox. Boots must also not be worn outside and still in salable condition.
--Arrows that have been customized in any way (e.g. cut to size) will not be accepted for return or exchange.
--Undergarments such as boxers will not be accepted for return or exchange.
--Use the package the item came in or a simila package.
Ship returns/exchanges to:
326 SW A, Suite 108
If you're looking to exchange for a different size, you can order the new size you desire directly off of our site, taking advantage of our fast and free shipping. You can then set up or request an RMA for the old item, send it back to us and we will provide a refund.
We try to work with the best manufacturers in the business. If,
within the first 30 days after receiving your item, there is a defective product or it breaks, set up an RMA to get the defective product sent back to us. We will then look at the product to determine the defect and either replace, repair or refund any damaged product.
Damaged product during shipping must be claimed with the package carrier. If any items or boxes are missing or damaged, you must contact the carrier. If you notice damage after the carrier has left, keep all packaging and call the carrier to return and inspect the damage. Jootti.com cannot be responsible for damage caused by the package carrier.
Please notify us immediately by e-mail at email@example.com
or by phone at 479-408-1747 in order to cancel an order. If your order has shipped before you contact us, you'll need to follow the Return Policy. Once an order has shipped, it cannot be canceled.
Finally, if you have any questions or if something isn't working
out correctly with your return, please feel free to drop us an email (firstname.lastname@example.org) and we'll be happy to answer any questions you have.
We recommend reaching out to the manufacturer. They usually have an extended warranty beyond this time for the product and can typically get you taken care of with a repair or replacement.
If the item is returned to us because of an undeliverable address, we will need to obtain an updated address from you.
The returns team will attempt only once to re-ship the order. If the order returns a second time we will issue a refund for the price of the item but not the shipping cost.
Pre-Shipment status means that the label has not been scanned yet by the carrier.
Typically this first scan happens within 24 business day hours, so please allow for enough time to pass. Once it is scanned, updated tracking and package location details will appear. If the package remains in Pre Shipment status for 10 days, please give us a call and we can file a claim on your behalf.
Please allow for enough time to pass for your order to ship.
Expedited orders placed before 2PM MT will ship out same day M-F. Free Economy shipping typically ships out in 1 business day, but that time can increase during peak seasons.
Once our warehouse has picked and shipping your order, you should immediately receive a shipping confirmation email with the tracking information.
If you don't see the shipping email in your inbox, it is possible that you entered the email address incorrectly when the order was placed, or for less common email providers it can sometimes land in your SPAM/JUNK folder
If you still can't locate the shipping confirmaiton email, please contact us and we can resend the information.
By choosing Free Economy shipping, you're allowing our system to choose the cheapest method to ship your order. This can range from FedEx Smartpost which typically takes 7-10 business days, to FedEx Ground or USPS Priority Mail which will
be faster. We do not know the shipping method before the order is placed, but usually larger packages and more expensive orders will ship out with the better shipping type.
This is called a pre-authorization charge. It is a PENDING charge that gets shown on thecustomers statement but does NOT pull any funds. It is used to confirm that the customer has sufficient funds in the account. It will remain in a "Pending" status with your bank and then fall off the statement typically within a few days.
If you have a double charge and both have "Settled", give us a call and we will look into it.
To cancel an order, please reach out to our Customer Service department. They can be reached by phone Monday through Friday 9 A.M. to 6 P.M. Mountain Standard Time. Or by email at email@example.com
Typically once a refund has been issued it can take up to 48 hrs before you see the funds in your account.